FREQUENTLY ASKED QUESTIONS ???
WHY CHOOSE MIXTONS?
Unlike other pre-made cocktails you'll find in supermarkets and shops, every cocktail we send out is made by hand by experienced bartenders, with premium ingredients and proper measures of alcohol. We make the cocktails as if we would make them in our bar, but have adapted them slightly to allow them to stay fresh over the delivery period. These are truly first class cocktails, however you'll just have to try them to believe us!
WHAT IS THE DELIVERY TIME?
All of our cocktails are made immediately and sent on 1-2 day working day delivery (excluding weekends) with our delivery partner DPD to ensure a speedy and reliable service. Over 99% of our boxes arrive in this window. To find out more visit here.
MISSED MY DELIVERY? - NO PROBLEM!
If you're away from home at the point of delivery DPD will leave a calling card with information on where they left the parcel I.e., in a safe place or with a neighbour (DPD will only do either of these if you have given them the instruction to do so). Along with that, you will receive a SMS notification as well as an Email with a rescheduled delivery for the next day.
You can reschedule your delivery or add instructions at any point before the designated delivery time. Please note that DPD will attempt to deliver a parcel twice, after which they will await further instruction from you for up to 2 days. If no instructions are given the parcel will be sent back. Don't hesitate to contact via email on firstname.lastname@example.org if you have any questions!
(NOTE: we are not obliged to issue refunds on parcels that have been returned to the consignor after the 2 delivery attempts and waiting period have passed and no contact has been attempted. This is due to the perishable nature of our product. To prevent this from happening make sure you input the right contact details and check your email for any notifications!)
WHAT'S IN THE COCKTAIL BOX?
Each Mixtons Box contains a range of our handmade, pre-crafted cocktails, carefully made with a blend of premium spirits and ingredients. On each cocktail bottle you’ll find instructions for making that particular drink as well as a list of ingredients used. Included within the box are dried garnishes, straws and a Home Hacks card with helpful tips to make your selected cocktails.
WHAT'S THE EXPIRY TIME?
Due to being fresh and preservative free, our cocktails have a use-by date ranging between 2 weeks and 1 month, depending on the ABV %.
WHERE CAN I FIND DIETARY AND ALLERGEN INFORMATION?
Our current cocktails are fit for Vegan consumption with exceptions to the Espresso Martini and Summer Negroni which are NOT Vegan, however all of our cocktails are Gluten free. We list the ingredients and any allergens on all product pages, as well as on packaging, however send us an email for any help or further information - email@example.com
IS THERE AN AGE RESTRICTION?
YES! We can't stress more highly on the importance of this. Anybody who is under the legal drinking age is not permitted to use this website and/or buy any products from it. By purchasing any product, you are confirming that you are over 18 years old. It is an offence to purchase or attempt to purchase alcohol if you are a minor or on behalf of anyone that is under the age of 18 (Section 149, Licensing Act 2003).
I HAVE ANOTHER QUESTION
Please get in touch with us via email at firstname.lastname@example.org and we'll respond within 24 hours.
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